Refund Policy

By booking our services, you acknowledge that:

Cleaning results may vary depending on the condition of the property and factors outside our control.We cannot guarantee the removal of all stains, odors, or pre-existing damage.Our maximum liability,  including any refunds, is limited to the amount paid for the service in question.

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Refunds may be considered if:

Services were not delivered as agreed due to our error or fault.

You cancel a booking within the allowed cancellation window 24 hours.

A service issue is reported within 24 – 48 hours after completion, and we are unable to provide a satisfactory resolution.

1. Non-Refundable

Situations Refunds will not be provided if The property’s condition was misrepresented at the time of booking (e.g., extreme dirt, clutter, or hazards not disclosed).

 

You fail to provide access to the property at the scheduled time.

You request a cancellation outside of the permitted cancellation window.

Dissatisfaction is based on unrealistic expectations (e.g., permanent damage, stains, or wear-and-tear that cannot be resolved through standard cleaning).

2. Resolution Before Refund

In most cases, we will first offer a re-clean or service adjustment to address concerns.

Refunds will only be issued if we are unable to resolve the issue within reasonable means.

3. Process for Requesting a Refund

To request a refund, please contact us at by email or telephone within 24-48 hours.

Include your booking details, date of service, and a description of the issue.

Approved refunds will be processed within 28 business days using the original payment method.

 

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